When individuals talk about efficiency, they are talking about systems and procedures - the way things are done. Efficiency is all about implementation.
The Quality LEAP Model introduces this concept well - Lead, Empower, Align, Persevere and with that comes four stages of interventions --
When you should be leading, but find yourself questing its because you are looking for visionary leadership direction.
When you are empowered its because vision and implementation in strategies are aligned
When you find yourself astray, align your systems with vision.
When you should be persevering, but feel lost, you need vision, not system implementation - even though you probably are still not organized once you get the vision)
You cannot separate these into leadership roles and management roles - they are all in the arena of the leader of the future.
Your target - your measurement - your goal - they are all found at the top of the upside-down organization. The customer-contact people? Who are really at the top? The customers! Who are at the bottom? Top management. When you turn a pyramid upside down philosophically, you work for your people in implementing visions and goals. Although it seems minor, this one change makes a major difference. The difference is between who is responsible and who is responsive.
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