In a hierarchy, delegation is the primary tool for creating opportunity for more leaders. As a result, the people at the top have too much to do, and everyone else is "waiting for orders."
Effective leaders listen and do their best to accept the contributions and divergent ideas as honest attempts to help. They give thanks for the gift of ideas, courage, and self-appointed leadership that employees bring to the community. They do their best to treat each member of the organization as a spiritual equal worthy of respect. They share information so that everyone can see how the whole organization works and how it is doing. They publicly celebrate the community's successes. In tragedy, they mourn its losses.
Our work involves innovating, seeing things in new ways and responding to customers by changing the way things are done.
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